Technology
Technology
SAT (Advanced Technology Support)
Please contact this service to inquire about the following topics:
• Low performance of file and message functionalities in B2B systems
• Demands to generate new data for improvement of systems
• Questions about how solutions, operations and rules of trades in B2B systems function
• Questions about files sent and received, deposit bag and destination configurations
• Questions about access technology and topology
• Unavailability of file and message functionalities in B2B systems
• Integrity of file and message functionalities in B2B systems
• B2B systems file relay
URA option
5
Direct phone
+55 11 2565-5120
Opening hours
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday from 6:00 am to 6:00 am
Data operations
Please contact this service to inquire about the following topics:
• SDH
• CED
URA option
6
Direct phone
+55 11 2565-5110
Opening hours
Monday, Tuesday, Wednesday, Thursday, Friday from 9:00 am to 6:30 pm
DATAWISE Report
Please contact this service to inquire about the following topics:
• DATAWISE Report
URA option
0800 006 1661
Direct phone
0800 006 1661
Opening hours
Monday, Wednesday, Tuesday, Thursday, Friday from 9:00 am to 6:00 pm
Networks
Please contact this service to inquire about the following topics:
• Monitoring Alert
• Low circuit performance
• Circuit unavailability
• Multicast
• VPN
• Systems
• Questions
URA option
7
Direct phone
+55 11 2565-5130
Opening hours
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday from 24/7 to 24/7
Co-location
Please contact this service to inquire about the following topics:
• Installation and uninstallation
• Cabling
• Electrical activation
• Cross connection
• Inventory
• Equipment transportation
URA option
1-2
Direct phone
+55 11 2565-5140
Opening hours
Monday, Tuesday, Wednesday, Thursday, Friday from 7:30 am to 6:30 pm
