Optimization of the Options Creation Process

Mandatory

New request flow speeds up services

B3 optimizes the process of creating options on e-Puma

B3 is improving its request flow for creating Options, Futures and Fixed Income instruments on its service portal – Atende B3 – with a new functionality that facilitates and optimizes this process.

Through the new functionality, market participants will have greater autonomy to monitor their requests. Furthermore, they will be able to make multiple requests in a standardized and simplified manner via Atende B3.

The project will reduce response time by 50% and improper activations by 30%, improving the user experience. Currently, users need to contact B3 by phone or email to make requests, and this can result in longer service times.

Project Tags:

Trading

Listed

Completed

Listed

Product benefits

Flow centralized through Atende B3 service channel

Operational efficiency

With standardized requests through Atende B3 and the possibility of making multiple requests via file import.

Speed

The improvement will reduce the response time to requests by 50%.

Autonomy

To monitor the entered requests in a very simple way.

Iimprovement of client experience

Clients will be able to enter requests in lots, via file import, and monitor the progress of their request.

Learn more

50% reduction in service time and greater autonomy to monitor your requests.

Requests will be made directly through B3’s centralized service channel – Atende B3 – ensuring a more organized process.

Market participants will be able to import files for multiple requests, making the request more agile.
The optimized flow will ensure quicker responses and easier monitoring.