Trading

Trade services

Please contact this service to inquire about the following topics:

•   Trading rules, auction types, tunnel parameters
•   Clarification on Equities, Fixed Income, Futures, Indices, and Options trading
•   Trading management and voice;
•   Demand for the creation of instruments (Futures, Fixed Income and Options);
•   Clarification of doubts about RLP, Cross Offers, Market Protection and Auction Mechanisms
•   Questions about website content on tradable products
•   Questions about trading statistics: prices, open contracts and traded volume
•   Trading times and phases

URA option

1-1-1

Direct phone

+55 11 2565-5022

E-mail

[email protected]

Opening hours

Monday, Tuesday, Wednesday, Thursday, Friday from 7:30 am to 7:30 pm

Fixed Income

Please contact this service to inquire about the following topics:

Trading rules, tunnel parameters, offer inquiries, trades, and historical data
Clarifications regarding fixed income trading
Business management and Voice support
Questions about tradable product content on the website
Issues related to the FIX/TM Link protocol
Support for the Trademate electronic platform
Traded assets: Federal Government Bonds, Debentures, CRI, CRA, CFF, and CBIO

URA option

Direct phone

+55 11 2565-5035

E-mail

[email protected]

Opening hours

Monday, Tuesday, Wednesday, Thursday, Friday from 08:00 am to 19:45 pm

Trading Support

Please contact this service to inquire about the following topics:

•   Support for participants regarding trading systems (Electronic Trading);
•   Support for order entry interfaces (EntryPoint), Drop Copy and Market Data (UMDF);
•   Questions about orders, trades, historical data
•   Clarification of doubts about FIX and SBE protocol, trading rules, B3 portal content, External Communications and Circular Letters
•   Support for trading portals: LiNe, TRDP, Firmsoft, ePUMA and SmartClick
•   Support for BVBG.028, BVBG.029, BVBG.086 and BVBG.087 files
•   Support for the ePUMA, Trader, TraderLink and Trademate electronic platforms