Here you can find all the contacts you need to get a fully customizable and and efficient service.
Atende B3: Click here to learn how you can access Atende B3, your customer service channel to follow up on your demands and view your requests in progress. All calls are recorded to ensure the highest level of security and credibility of the Atende B3 service.
Self-Service Portal: Here you can create and track requests, chat with us on the chatline, consult product manuals, operating procedures and the communications issued by B3.
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Choose an area
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1. Settlement+5511 25655010
- Systems Support
- Allocation, Foreign Exchange and Loans
- Position systems
- Settlement
- Tarifação
- iMercado
- Certificação
- Settlement supported systems
- RTC
- BTB
- Câmbio
- iMercado
- LFC
- SLF
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2. Trading+5511 25655020
- Trading Support
URA Option 2 - 1
Direct Phone:+55 11 2565-5021
Email: suporteanegociacao@b3.com.br
- Equity Products
- Futures
- Options
- Fixed Income
- Market Maker
- Instrument Registration, Special Auctions and Indices
- Trade Monitoring
- Control Center
- Certification
- Trading supported systems
- Calculadora de Renda Fixa
- ePUMA
- Firmsoft
- LiNe
- Market Data
- SmartClick
- NoMe – Negociação RF
- Trader e Middletrigger
- Trading Support
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3. Risk+5511 25655030
- Risk Monitoring
- Collateral Monitoring
- Fee Structure
- Support
- Risk supported systems
- NGA
- CORE
- GPS
- Câmbio
- NoMe Colateral
- RTC
- SGC
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4. Depository, OTC and Tesouro Direto+5511 25655040
- OTC and Fixed Income Trades
- Depository of Listed Securities
- Tesouro Direto
- Depository, OTC and Tesouro Direto supported systems
- NoMe
- CAC
- PAE (Voto a distância)
- Portal Investidor TD
- Portal Tesouro
- Simulador do TD
- SOG
- CDR
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5. Sinacor+5511 25655050
- Order or Allocation systems
- Invoice or Position Systems
- Financial or Accounting Systems
- Customer Registration and Access Systems
- Onboarding, Implementation and Others
- Certification
URA Option: 5 - 6
Direct Phone: +55 11 2565-5056
Email: sinacor.certificacao@b3.com.br
Office hours: 9am – 18:30pm
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6. Issuers+5511 25655060
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7. Registration+5511 25655070
- Participant
- Investors
- Professionals
- Investment Clubs
- Registration supported systems
- SINCAD
- NoMe - SIC
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8. Services Contracting+5511 25655080
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9. Other options+5511 25655090
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9.1 Information and Data Services+5511 25655110
- Data Services
- Extracts, Letters and Certificates
- Regulator Services
URA Option: 9 - 1 - 3
Email: si@b3.com.br
- Supported systems
- SDH
- Up2Data
- Datawise
- CEI
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9.2 SAT - Advanced Technical Support+5511 25655120
URA Option: 9 - 2
Direct Phone: (11) 2565-5120
Email: sat@b3.com.br
Supported systems
- Conecta
- MTA, Secure Client
- Infohub
- NoMe
- CAS/CAU
- Site Institucional
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9.3 Networks+5511 25655130
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9.4 Co-location+5511 25655140
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9.5. Energy+5511 25655150
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Infrastructure for Financing+55 0300-1529370
Opening Hours: Monday-Friday, 8:00 a.m – 6:00 p.m.
Liens and Financing Information: atendimento@b3.com.br
Mortgages: atendimento.imobiliario@b3.com.brAccess the Customer Service Portal
- Admission processes and contracts
- Access and passwords
- Transaction information
- Receipts and invoices
- Operational instructions and procedures, security and regulatory procedures
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Insurance Transactions+55 0300-777-1515
Opening Hours: Monday-Friday, 8:00 a.m – 8:00 p.m.
Access the Customer Service Portal
- Admission processes and contracts
- Access and passwords
- Transaction information
- Receipts and invoices
- Operational instructions and procedures, security and regulatory procedures
