Here you can find all our contacts to ensure a specialized and efficient service to our clients.

Click here to access Atende B3, where you can track the current status of your enquiry or request.

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• Teams

  All 1. Settlement 2. Trading 3. Risk 4. Depository, OTC and Tesouro Direto 5. Sinacor 6. Issuers 7. Registration 8. Services Contracting 9. Other options

Choose an area

• 1. Settlement

  +5511 25655010
  • Systems Support

    URA Option: 1 - 1

    Direct Phone: +55 11 2565-5011

    Email: liquidacao.sistemas@b3.com.b

  • Allocation, Foreign Exchange and Loans

    URA Option: 1 - 2

    Direct Phone: +55 11 2565-5012

    Email: liquidacao.alocacao@b3.com.br

  • Position systems

    URA Option: 1 - 3

    Direct Phone: +55 11 2565-5013

    Email: liquidacao.posicoes@b3.com.br

  • Settlement

    URA Option: 1 - 4

    Direct Phone: +55 11 2565-5014

    Email: liquidacao@b3.com.br

  • Tarifação

    URA Option: 1 - 5

    Direct Phone: +55 11 2565-5015

    Email: liquidacao.tarifacao@b3.com.br

  • iMercado

    URA Option: 1 - 6

    Direct Phone: +55 11 2565-5016

    Email: liquidacao.imercado@b3.com.br

  • Certificação

    URA Option: 1 - 7

    Direct Phone: +55 11 2565-5017

    Email: liquidacao.certifica@b3.com.br

  • Settlement supported systems
    • RTC
    • BTB
    • Câmbio
    • iMercado
    • LFC
    • SLF
• 2. Trading

  +5511 25655020
  • Trading Support

    URA Option 2 - 1

    Direct Phone:+55 11 2565-5021

    Email: suporteanegociacao@b3.com.br

    tradingsupport@b3.com.br

    controledenegociacao@b3.com.br

    tradingcontrol@b3.com.br

  • Equity Products

    URA Option 2 - 2

    Direct Phone:+55 11 2565-5022

    Email: negociacao@b3.com.br

    trading@b3.com.br

  • Futures

    URA Option 2 - 3

    Direct Phone:+55 11 2565-5023

    Email: negociacao@b3.com.br

    trading@b3.com.br

  • Options

    URA Option 2 - 4

    Direct Phone:+55 11 2565-5024

    Email: negociacao@b3.com.br

    trading@b3.com.br

  • Fixed Income

    URA Option 2 - 5

    Direct Phone:+55 11 2565-5025

    Email: negociacao@b3.com.br

    trading@b3.com.br

  • Market Maker

    URA Option 2 - 6

    Direct Phone:+55 11 2565-5026

    Email: formadordemercado@b3.com.br

    marketmaker@b3.com.br

  • Instrument Registration, Special Auctions and Indices

    URA Option 2 - 7

    Direct Phone:+55 11 2565-5027

    Email: instrumentoseindices@b3.com.br

  • Trade Monitoring

    URA Option 2 - 8

    Direct Phone:+55 11 2565-5028

    Email: acompanegociacao@b3.com.br

    tradingsurveillance@b3.com.br

  • Certification

    URA Option 2 - 9

    Direct Phone:+55 11 2565-5029

    Email: tradingcertification@b3.com.br

  • Trading supported systems
    • Calculadora de Renda Fixa
    • ePUMA
    • Firmsoft
    • LiNe
    • Market Data
    • SmartClick
    • NoMe – Negociação RF
    • Trader e Middletrigger
• 3. Risk

  +5511 25655030
  • Risk Monitoring

    URA Option: 3 - 1

    Direct Phone:+55 11 2565-5031

    Email: risco@b3.com.br

  • Collateral Monitoring

    URA Option: 3 - 2

    Direct Phone:+55 11 2565-5032

    Email: garantias@b3.com.br

  • Fee Structure

    URA Option: 3 - 3

    Direct Phone:+55 11 2565-5033

    Email: pricing@b3.com.br

  • Support

    URA Option: 3 - 4

    Direct Phone:+55 11 2565-5034

    Email: risco.suporte@b3.com.br

  • Risk supported systems
    • NGA
    • CORE
    • GPS
    • Câmbio
    • NoMe Colateral
    • RTC
    • SGC
• 4. Depository, OTC and Tesouro Direto

  +5511 25655040
  • OTC and Fixed Income Trades

    URA Option: 4 - 1

    Direct Phone:+55 11 2565-5041

    Email: operacaobalcao@b3.com.br  

  • Depository of Listed Securities

    URA Option: 4 - 2

    Direct Phone:+55 11 2565-5042

    Email: depositaria.listados@b3.com.br

  • Tesouro Direto

    URA Option: 4 - 3

    Direct Phone:+55 11 2565-5043

    Email: td.operacional@b3.com.br

  • Depository, OTC and Tesouro Direto supported systems
    • NoMe
    • CAC
    • PAE (Voto a distância)
    • Portal Investidor TD
    • Portal Tesouro
    • Simulador do TD
    • SOG
    • CDR
• 5. Sinacor

  +5511 25655050
  • Order or Allocation systems

    URA Option: 5 - 1

    Direct Phone: +55 11 2565-5051

    Email: sinacor.ordens@b3.com.br

  • Invoice or Position Systems

    URA Option: 5 - 2

    Direct Phone: +55 11 2565-5052

    Email: sinacor.faturamento@b3.com.br

  • Financial or Accounting Systems

    URA Option: 5 - 3

    Direct Phone: +55 11 2565-5053

    Email: sinacor.financeiro@b3.com.br

  • Customer Registration and Access Systems

    URA Option: 5 - 4

    Direct Phone: +55 11 2565-5054

    Email: sinacor.cadastro@b3.com.br

  • Onboarding, Implementation and Others

    URA Option: 5 - 5

    Direct Phone: +55 11 2565-5055

    Email: sinacor.implantacao@b3.com.br

  • Certification

    URA Option: 5 - 6

    Direct Phone: +55 11 2565-5056

    Email: sinacor.certifacacao@b3.com.br

    Office hours: 9am – 18:30pm

• 6. Issuers

  +5511 25655060
  • Fixed Income Value

    URA Option: 6 - 1

    Direct Phone: +55 11 2565-5061

    Email: emissores.rendafixa@b3.com.br

  • ISIN Code and Generator System

    URA Option: 6 - 2

    Direct Phone: +55 11 2565-5062

    Email: isin@b3.com.br

  • Company Monitoring and ENET

    URA Option: 6 - 3

    Direct Phone: +55 11 2565-5063

    Email: emissores.empresas@b3.com.br

  • Investment Fund Monitoring and FNET

    URA Option: 6 - 4

    Direct Phone: +55 11 2565-5064

    Email: emissores.fundos@b3.com.br

  • Regulation and Enforcement

    URA Option: 6 - 5

    Direct Phone: +55 11 2565-5065

    Email: emissores.regulacao@b3.com.br

  • Issuers supported systems
    • ENET
    • FNET
    • ISIN
    • NoMe
• 7. Registration

  +5511 25655070
  • Participant

    URA Option: 7 - 1

    Direct Phone: +55 11 2565-5071

    Email: cadastro@b3.com.br

  • Investors

    URA Option: 7 - 2

    Direct Phone: +55 11 2565-5072

    Email: cadastro@b3.com.br

  • Professionals

    URA Option: 7 - 3

    Direct Phone: +55 11 2565-5073

    Email: cadastro@b3.com.br

  • Investment Clubs

    URA Option: 7 - 4

    Direct Phone: +55 11 2565-5074

    Email: cadastro@b3.com.br

  • Registration supported systems
    • SINCAD
    • NoMe - SIC
• 8. Services Contracting

  +5511 25655080
  • Pumalink and Co-location

    URA Option: 8 - 1

    Direct Phone: +55 11 2565-5081

    Email: pumalink@b3.com.br

  • Onboarding

    URA Option: 8 - 2

    Direct Phone: +55 11 2565-5082

    Email: contrata.onboarding@b3.com.br

  • Market Data

    URA Option: 8 - 3

    Direct Phone: +55 11 2565-5083

    Email: marketdata@b3.com.br

  • Other Services

    URA Option: 8 - 4

    Direct Phone: +55 11 2565-5084

    Email: subscribe@b3.com.br
    contratacao@b3.com.br

  • Services Contracting supported systems
    • CSNet
• 9. Other options

  +5511 25655090
  • 9.1 Information and Data Services

    +5511 25655110
    • Data Services

      URA Option: 9 - 1 - 1

      Direct Phone: (11) 2565-5111

      Email: dataservices@b3.com.br / si@b3.com.br

    • Extracts, Letters and Certificates

      URA Option: 9 - 1 - 2

      Direct Phone: (11) 2565-5112

      Email: si@b3.com.br

    • Regulator Services

      URA Option: 9 - 1 - 3

      Email: si@b3.com.br

    • Supported systems
      • SDH
      • Up2Data
      • Datawise
      • CEI
  • 9.2 SAT - Advanced Technical Support

    +5511 25655120

    URA Option: 9 - 2

    Direct Phone: (11) 2565-5120

    Email: sat@b3.com.br

    Supported systems

    • Conecta
    • MTA, Secure Client
    • Infohub
    • NoMe
    • CAS/CAU
    • Site Institucional
  • 9.3 Networks

    +5511 25655130

    URA Option: 9 - 3

    Direct Phone: (11) 2565-5130

    Email: suporte.redes@b3.com.br

  • 9.4 Co-location

    +5511 25655140

    URA Option: 9 - 4

    Direct Phone: (11) 2565-5140

    Email: colocation@b3.com.br